CRM Data Analyst Permanent Location: London - Hybrid Salary - £38,000 - £4,400 Defined benefit pension (employer contribution equivalent approx. 28.97%) We're recruiting a CRM Data Analyst to join a Data and CRM team within a large, customer-focused organisation. This role supports internal stakeholders by providing data, analysis, reporting and dashboards to inform marketing and research activity. You'll also help the team as it moves from a legacy environment to a modern knowledge & insight data warehouse.This is a great fit for someone who enjoys combining hands-on coding/data work with clear communication and influencing.What you'll doDeliver accurate data and analysis to support CRM, marketing and research projectsBuild and maintain repeatable reports and dashboards to support evidence-based decisionsUse R and/or Python to prepare, analyse and automate datasetsSupport data warehouse / ETL work (extract, transform, load) and improve data pipelinesAnalyse and report on multi-platform customer journeys (e.g., web/app/campaign touchpoints)Translate complex analysis into clear, compelling insight for technical and non-technical audiencesChampion data-led decision making and influence stakeholders with evidenceCollaborate with colleagues to improve processes, share knowledge and support team development during the system transitionWhat we're looking for (essential)ExperienceStrong data programming skills and core coding abilityExperience with data warehouses and ETL (or similar pipeline/data transformation work)Proven ability to manage multiple data projects while maintaining high accuracyExperience turning data into insights that drive decisions (for mixed audiences)Experience analysing and reporting on multi-platform customer journeysSkills & approachSelf-driven, delivery-focused and quality-mindedCurious, collaborative and committed to continuous improvementConfident communicator who can influence stakeholdersTechnicalWorking knowledge of R and/or Python for data preparation, analysis and automationExperience with data visualisation/dashboarding toolsFamiliarity with web and app traffic optimisation/analytics toolsAssessment areasYou'll be assessed against:Delivering at PaceCommunicating and InfluencingManaging a Quality ServiceWorking Together Plus technical capability in R/Python for data preparation, analysis and automation.