Ready to revolutionise healthcare, making it faster and more accessible than ever before? How We StartedFounded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where We Are NowWe’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition. Where We’re Going2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! The OpportunityThe Ops Data Analyst role delivers accurate, timely and reliable insight across operational domains, including Clinical Operations, Medical, Customer Support and Physical Operations.This role has a particular focus on physical and operational performance, including dispatch, SLA adherence, workflow volumes, supply chain management and fulfilment metrics, while also able to support the other areas of Ops analytics where required. The Analyst works closely with physical operational stakeholders and is expected to independently manage medium-complexity analysis, escalating more ambiguous or high-risk investigations where appropriate. What you’ll doCross-Operational Reporting & Insight DeliveryProvide analytical support across core operational workflows, with a focus on physical operations:Dispatch performance, SLA adherence, and fulfilment efficiencyStock & work force management staff level reportingOperational drivers impacting service levelsConsultation volumes and approval or rejection ratesCustomer support performance metrics and workflow trendsBuild and maintain dashboards that provide clear, structured visibility of operational performance. Stakeholder Support & Structured AnalysisTranslate stakeholder questions into structured analytical approachesDeliver medium-complexity analyses end-to-endSupport deeper or higher-risk investigations in collaboration with Senior AnalystsAnalyse SLA adherence and operational performance metricsEnsure outputs are commercially and operationally relevant Data Quality & GovernanceOwn QA of analytical outputsContribute towards clear documentation and data governance topicsUnderstand data lineage across operational systemsIdentify and flag upstream data or tracking issuesFollow established QA and governance standards What you’ll bring to HeliosXExperience:2–4 years’ experience in analytics or business intelligenceExperience analysing operational performance dataUnderstanding of metrics such as dispatch rate, SLAs, workflow volumes, and conversion funnelsExperience working with multiple data sourcesExperience in fast paced network environments Skills: Writes efficient SQL independentlyCleans and transforms data from multiple sourcesBuilds complex reporting and dashboardsExperience with spreadsheeting toolsExperience of using Enterprise Resource Planning (ERP) systems (Sage advantageous)Use & experience of using WHS/WMS software e.g. blue yonder etc.Experience with BI and visualisation tools (Metabase advantageous)Ability to translate business questions into structured analytical approachesIdentifies trends and key drivers within datasetsPresents clear and concise insights Here’s What You Can Expect25 Days Holiday (+ public holidays)Private healthcare, including dental and vision coverEmployee Pension with Smart Pension and enhanced parental leaveCycle-to-work and Electric Car schemesFree monthly products from Dermatica and MedExpress, plus family discountsHome office allowanceWellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription